Managed Services
Comprehensive managed IT services to keep your systems running smoothly while you focus on your core business operations.
Core Managed Services
Essential IT services to maintain optimal performance and security of your technology infrastructure.
24/7 IT Support & Helpdesk
Round-the-clock technical support with Arabic and English language assistance.
Remote Infrastructure Management
Proactive monitoring and management of your IT infrastructure from our SOC.
Proactive System Monitoring
Continuous monitoring with automated alerts and preventive maintenance.
Patch Management Services
Automated security updates and patch deployment across all systems.
Service Excellence
Premium features and guarantees that ensure the highest quality of service delivery.
Service Level Agreements
Guaranteed response times and uptime commitments with penalty clauses.
Dedicated Account Manager
Single point of contact for all your IT service needs and escalations.
Monthly Reporting
Detailed performance reports and recommendations for optimization.
Emergency Response
Priority support for critical issues with guaranteed response times.
Service Level Agreements
- Critical Issues
- 15-minute response time for business-critical system failures and security incidents.
- High Priority
- 1-hour response time for high-impact issues affecting multiple users or systems.
- Standard Issues
- 4-hour response time for standard support requests and non-critical issues.
- Uptime Guarantee
- 99.9% uptime guarantee with service credits for any downtime exceeding SLA commitments.
Focus on Your Business, We'll Handle Your IT
Let our experts manage your IT infrastructure while you concentrate on growing your business and serving your customers.